Shipping & Delivery Policy
On Sunny Or Misty Days
At Onsom, we’re committed to delivering your orders quickly, safely, and efficiently. All our products are handcrafted with care, and we aim to ensure that your shopping experience with us is seamless from checkout to doorstep.
Shipping Timeline:
🧵 Made-to-Order Pieces
Since most of our garments are handcrafted and made-to-order, please allow 7–10 working days for production before dispatch.
🚚 Shipping Time (Post Dispatch)
Metro Cities in India: 5-7 working days
Non-Metro & Remote Locations: 8-9 working days
International Shipping: 10–15 working days (varies based on destination)
Shipping Charges:
India: Free shipping on all prepaid orders.
Cash on Delivery (COD): Available at an additional ₹99.
International Shipping: Calculated at checkout based on location and weight.
Order Tracking:
Once your order is dispatched, you’ll receive an email/SMS with a tracking link to monitor your delivery in real-time.
Delays & Exceptions:
While we work hard to meet all timelines, unforeseen circumstances (like weather conditions, strikes, or courier delays) may affect delivery. If your order is delayed beyond 14 working days, please reach out to us and we’ll resolve it promptly.
Need Help?
Our support team is here for you!
📧 Email: sales@onsom.in
📞 WhatsApp/Call: +91 9154951636